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Dial A Ride Transportation System
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NILES DIAL A RIDE TRANSPORTATION 

Passenger On-Board Policy

Picture of BusDial A Ride Transportation has developed a passenger policy to provide communication of our expectations of DART riders and to provide a more secure, safe and enjoyable ride for all of our passengers.  Our passenger on-board policy is shown below. You can print a copy of the policy also.  For more information, contact Kelly Getman-Dissette at 269-684-5150.


Niles DART On-Board Policy

Niles DART is a shared ride, public transportation service.  In order to maintain a safe and pleasant environment, Niles DART has established some basic rules governing behavior on our buses: 

  • Please make the seats closest to the door available to seniors and persons with disabilities, if requested.

  • Service animals are welcome, but must be identified as such.

  • Small animals may be brought on-board only if they are carried in an enclosed carrier (no cardboard boxes) for the duration of the trip.

  • Be mindful of others when talking on your phone or using electronic devices.  Please turn down your ringer and use headphones. 

  • Passengers are allowed bags and other carry-on items only in the amount that they can carry on in one trip (without additional assistance). 

  • Passengers who require additional assistance getting to the bus or to the door of their destination should ride with a caregiver.

  • All mobility assistance devices are welcomed.  Walkers, etc. must be safely stowed out of the aisles while the bus is in operation.

  • Bicycles are not permitted inside the bus.  If you are travelling with a bicycle, please load it onto the bicycle rack on the front of the bus.

  • Personal shopping carts are allowed on DART vehicles, provided they can be safely stowed out of the aisle. If you need help securing a personal shopping cart please ask the bus operator for assistance.

  • Strollers are permitted on board but must be safely stowed out of the aisle.  If the bus becomes crowded, the driver may ask you to fold your stroller.  

  • Tampering with the bus or any DART equipment is prohibited.  Passengers who wish to open a window must first ask the driver. 

  • The use of tobacco products and electronic cigarettes is prohibited while on the bus or within 25 feet of an entrance to the bus.

  • All food and drink must be in secure, unopened containers.  Eating and drinking are prohibited while on the bus.

  • The use of alcohol or drugs while on board is prohibited.

  • No weapons of any kind are allowed on the bus.

  • No hazardous materials are allowed on the bus (gasoline, fuels, large batteries, explosives, corrosive materials).

  • Swearing and profane language are prohibited while on board.

  • Drunken, disorderly, or disruptive conduct is prohibited while on board. 

Comments and questions regarding DART service can be directed to the office at 269-684-5150. Thank you all for your patronage!


Passenger No-Show Policy

In addition, please be aware that DART has a complete No Show Policy.

Cancelling DART Reservations / No-Show Policy

If you no longer need a scheduled ride, please be courteous and cancel your reservation by calling DART Dispatch at 269.684.5150.  Because of a significantly high occurrence of no-shows, Niles Dial A Ride Transportation (DART) will enforce a no-show policy for passengers who fail to cancel a scheduled trip with at least 20 minutes notice before the pick-up time.  The fee for violating the No-Show Policy will be equal to the amount of fare that would have been paid for the scheduled trip.  A total of 10 no-shows in 60 days will result in suspension of service of up to 30 days for that individual rider.  Any fare owed due to no-show trips must be paid prior to resuming transportation.  For additional No Show Information, please read the entire No-Show Policy.

If you have any questions, please feel free to contact our office at 269-684-5150.