Niles Dial-A-Ride Transportation allows riders to
call dispatch at 269.684.5150 at least 24-hours in advance to
schedule a pick-up or drop-off anywhere within Niles City and Niles
Charter Township. Riders may also continue to schedule
rides in person at the DART office at 623 North Second Street in
Last-minute requests on the day of the trip will
continue to be accommodated, if space is available. However, riders
should make every effort to call 24 hours in advance to ensure that they are
able to get a ride when they want it. Last minute or same-day
reservations are most likely to be accommodated during off-peak
hours when demand for service is less. Riders will
be encouraged to schedule their tentative return-trip time at the
time of the original call. Riders can refine the estimated
return-trip pick-up on the day of the trip.
Priority 1 - Recurring/Subscription Trips
Rides reserved for the same passenger, same time, and
Priority 2 - 24 Hour Calls
Rides reserved 24 hours in advance
Priority 3 - 1 Hour Calls
Rides reserved at least one hour in advance
Priority 4 - On Demand
Rides reserved less than one hour in advance
Note: It is the policy of Niles DART to make
sure that the needs of Priority 1 and 2 (recurring/subscription
trips and 24 hour calls) are fully administered before
addressing the needs of the Priority 3 or 4 passenger calls.
Hours of Operation
Demand response service operates Monday through Friday from 7:00
a.m. until 5:00 p.m. and Saturday from 10:00 a.m. until 3:00 p.m.
Demand Response rides within the City limits are $3.00 ($1.50
reduced fare*). Demand
Response rides to, from, or within Niles Charter Township are $4.00
($2.00 reduced fare*).
Children ages 3 to 11 may ride for half fare. Children 2 and under ride free.
must be made in
exact change at the time of the ride using cash, a DART punch
ticket, or a DART token.
To Schedule a Ride
Call Dispatch at 269.684.5150 at least 24 hours in advance of your
requested pick-up time.
24-hour advance scheduling is preferred. You may also schedule rides
in person at the DART office at 623 N. Second Street in Niles. Reservations
can be made for 30 days at a time, up to 30 days in advance.
DART Reservations / No-Show Policy
If you no longer need a scheduled ride, please be courteous and
cancel your reservation by calling DART Dispatch at 269.684.5150.
Because of a significantly high occurrence of no-shows, Niles Dial A
Ride Transportation (DART) will enforce a no-show policy for
passengers who fail to cancel a scheduled trip with at least 20
minutes notice before the pick-up time. The fee for violating
the No-Show Policy will be equal to the amount of fare that would
have been paid for the scheduled trip. A total of 10 no-shows
in 60 days will result in suspension of service of up to 30 days for
that individual rider. Any fare owed due to no-show trips must
be paid prior to resuming transportation. For additional No
Show Information, please read the
*Reduced fare applies to those enrolled in the
Fare Card Program.
Due to safety and other operational consideration (e.g.,
narrow streets, crowded parking lots, cul-de-sacs, etc.),
curb-to-curb service may not be possible for every deviation.
Drivers will bring riders as close to the door as possible; however,
in some cases, passengers may need to board or exit as much as a
block away from the location requested.